A seasoned professional with extensive experience, gained in top-tier global Wealth Managers and Investment Banks. Proven ability to establish rapport with MD/C-suite level decision makers, within business and technology, managing ambiguity and keeping the confidence of all stakeholders. Pragmatic, collaborative and determined approach to change delivery, with the ability to build strong professional relationships and confidence at all levels. Adept at operating across different regulatory regimes and accepting considered risk to deliver on wider programme objectives and strategy. Accustomed to working in multicultural environments, mentoring individuals, and managing multi-locational teams.
An experienced programme leader, with key skills in large scale transformational change management, IT and Digital systems development and deployment, and senior stakeholder engagement. Uses in-depth knowledge and understanding of business and technology systems and processes to plan and execute major change programmes on time and within budget – using both Agile and Waterfall methodologies. Implements clear governance controls, to drive programme deliverables and embed business changes, whilst maintaining clear focus on end-client needs. A very strong team player with the ability to engage multiple parties and drive out a single path which all understand and support. Builds, leads, and motivates teams (local and international, direct and matrix reporting lines), with a confident, relaxed and pro-active style. Resolves issues effectively and anticipates potential problems, solving them in a constructive and practical manner.
Jan 2019 – Mar 2020. Senior Business Programme Manager, HSBC Retail Banking and Wealth Management. Member of senior leadership team providing strategic business oversight of Global FX and International Payments business. Remit to coordinate all business inputs to major transformational change programmes, triaging requirements, to assure Global FX/Payments Head that projects will deliver on prioritised business outcomes. Single point of contact to manage senior relationships with internal global functional stakeholders (FX IT, all regulatory/control functions, Operations), plus key cross divisional stakeholders. Represent FX/Payments business on HSBC cross-divisional boards, alongside senior Global Markets/Commercial Banking management. Participate in significant event analysis - structure and execute issue remediation. Manage key external vendor relationships, with annual spend of circa $5 million p.a., and (re) negotiate contracts as needed. Jan 2016 – Dec 2018. Global FX Programme Manager, HSBC Retail Banking and Wealth Management. Responsible for all aspects of delivery of global Wealth FX change programme, comprising multiple IT software solutions and enabling real time FX pricing and deal execution across all client segments and channels, within widely varied regulatory regimes. Extensive interaction with senior Wealth business stakeholders (Divisional C suite, MD and above); established, developed and maintained trust in FX programme management and delivery. Chaired Global FX PSC. Implemented and managed effective programme governance and oversight, to ensure clear regulatory compliance, budget accountability (circa $15-$20 million p a of spend) and benefits realisation (circa $60-80 million p a). Member of senior Wealth Portfolio governance forum (PIC/PDC). Supported/represented the Global Wealth FX business head at PIC/PDC. Built-out and led multi-locational central FX Change team (up to 15 HC), with indirect management of approx. another 15 location
Available on Request, after initial conversations around scope of work required.
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