• LEE LAM CONSULTANCY LTD
  • Lee Lam
  • London
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Company

Disruptive with ideas, pragmatic with execution Lee has a depth of experience and knowledge in financial services technology due to the COO / Chief of Staff roles across a career that spans over 20 years and has also run a successful coaching practice alongside this for over 14 years. She is the right blend of risk-taking, change-making creativity, with the security, safety and logic of a COO who can implement change and growth without any dramas. Lee deliberately looks for those areas that could be stifling or stopping your ability to perform to your potential. And you may not even realise they are there - until it is too late. These are your blindspots. Lee’s own experience in senior leadership teams has allowed her a unique insight into leading teams and leading managers of teams and she has translated this into a powerful coaching approach for her clients, ranging from large corporates to entrepreneurial startups. After working at group level to embed an agreed upon strategy, Lee works with individual team members to help them feel comfortable embedding these strategies into their operations and thought processes, understanding how to help them overcome any resistance or concerns that may reduce their effectiveness. Lee has helped teams work together more effectively by seeing each person’s unique contribution to the deliverables and making the most of them, creating not only great results but engaged and motivated people. Lee works with all sizes of business, from startups up to large organisations. She also takes on a limited amount of individual clients for one to one work. “I believe that the status quo should be constantly challenged and validated, because I believe we can always be better.”

Capabilities/Services

An IT & Business Professional with focus on strategic and operational considerations in difficult market conditions. Wide level of experience, from Service Delivery Management to COO, Chief of Staff and Business Manager responsibilities. Excellent communication skills, can coach and mentor up to Executive Level. Broad knowledge of IT processes and systems due to career within the Investment Banking IT environment. Clear understanding of thematic risks and ownership to ensure appropriate focus of remediation.

Recent Projects

• Worked with IT leadership after the introduction of new Chief Data Officer, to help them understand how to work better together. Identified the unique ways each contribute by applying the GC Index © and ensured individual’s responsibilities aligned with their natural proclivities. • A fast growing startup needed to make sure they were set up for further success by making sure they had the people they needed in the right roles and with the right responsibilities. I assessed all team members and generated the matrix view of each person’s strengths and worked with them to implement the new approach. • Experience of standardising and centralising operational processes, co-ordinating transition to new team structures. Acted in advisory capacity to assess team dynamic challenges, teams’ response to change and provide mentoring to those team members most affected. • Acted as advisor to Managing Director level leaders on key strategic changes, significant headcount reductions and cultural change communications. • Senior COO and Chief of Staff Roles in UBS, Barclays Investment Bank and Barclays Group. • As Chief of Staff, implemented the decentralisation of group testing service of 3000 resources • Worked with Sourcing team to redefine strategy for use of fixed price and time and material resources, in response to ongoing risk events and Major Control Issues (MCIs) and to ensure most commercially beneficial structures. • Re-Engineered IB Technology Business Management activities into a central Business Management Office, responsible for creation of business architecture, governance and adoption of Lean and Agile practices. Integrated six disparate structures into one • Business Area lead for Supplier Operating Model coordinating management of approximately £80M of Strategic Investment vendor spend.

Testimonials

We have had some terrific feedback – one client said: Lee has been a great help so far with my Start-up. From the few sessions we have had (I plan on getting more soon!), she has always asked the right questions and explored the right avenues, to challenge my current thinking and open up opportunities I wouldn’t have thought of by myself. It’s been a breath of fresh air to work with another woman, who understand the struggles us ladies sometimes find in the startup world! I would very much recommend her services to anyone interested and can’t wait for more sessions in the future! Another client gave this great feedback: Lee has been incredibly helpful and has given me great, invaluable advice. She is excellent value for money and communicates wonderful advice really clearly. She has been really accommodating and keeps in regular contact.

Clients/Sectors

24 years in the Financial Services sector, typically in their Technology divisions. My most recent roles were as COO and Chief of Staff of a number of critical tech areas within the banks, and so I’m used to managing large scale financial, resource and technical problems. Clients include 6prog.com

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